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Privacy Policy

Online Privacy Policy

Thank you for visiting Tramontina USA, Inc.

This notice relates only to information collected through this website, Tramontina-USA.com.

TUSA believes that you have the right to know what information is being collected about you when you visit our website, and what is done with that information. The terms of this online privacy policy will govern the use of any information collected while the policy is in place. This online privacy policy applies only to the online collection of information – different policies and practices exist with regard to the offline collection and use of information by TUSA, in particular with respect to information tendered and collected in connection with product warranty registrations. Additionally, this online privacy policy only applies to the TUSA website listed above.

Your Personal Information: What we collect and how we use it

TUSA collects two types of information about you when you visit our Website: (1) Personal information (including, by way of example only, your name, address, telephone number, email address and, if you are making a purchase, credit card information) & (2) Non-personal, aggregate information (such as information regarding the pages on our website that you have visited and your IP address).

Personally Identifiable Information

The only personally identifying information that we collect about you is the information that you choose to provide to us. For example, if you would like to send us an email, or would like to submit a question to our customer service department through the online customer support help desk, we must collect personal information necessary to respond, such as your name, address, telephone number and/or email address. If you wish to register on a TUSA website, you will be required to submit certain personal information. We may also offer surveys or promotions on our website from time to time. To participate in these surveys or promotions personal information may be required. However, participation is strictly voluntary. Please note that submission of your personal information is voluntary at all times. If you do not wish to provide us with your information, please do not use any of these services. We will use the information that you submit to respond to your request. Additionally, if you indicate that you wish to receive mailings from our website, we may send you correspondence regarding TUSA products or services we believe may be of interest to you. If you do not wish to receive these mailings, simply do not check the box indicating that you wish to receive additional information. You may opt out of these mailings at any time.

Non-Personally Identifiable Information

We collect and use non-personally identifiable information about you in the following ways:

Cookies

A “cookie” is a data file created by a Web server that is stored on a user's computer either temporarily for that session only or permanently on the hard disk (persistent cookie). TUSA may use cookies as a way to identify users and keep track of their preferences. In the event we allow third party advertising on the website in the future, a third-party advertiser may place or recognize a unique “cookie” on your browser.

Traffic Tracking, Referrers, IP Addresses and Other Non-Personal Information

We may track traffic on our website. This will help us better tailor our website for you and provide you with offers that we think may be of interest to you. TUSA may collect information through “referrers,” IP addresses and various environmental variables. A “referrer” is the URL of the page being viewed at the time it makes a request for another page via a hyperlink. An “IP address” is the address of a computer attached to a TCP/IP network. “Environmental variables” may include, among other things, the domain from which you access the Internet, the time you accessed our website, the type of web browser and operating system or platform used, the pages you visit while at our Website and the Internet address of the web site you then visit. We may collect all of this information to allow us to detect broad demographic trends and to enhance your experience on the TUSA website. We do not link this data with personal information and all information collected in this manner is aggregate, that is, unidentifiable.

Information about customers & visitors shared with third parties

TUSA may share information about our customers and visitors with trusted service providers who provide us with specific services and/or administer activities offered on our website (for example, we may provide customer information to companies that analyze our data in order to help us better serve your customer needs).

TUSA also may use non-identifying and aggregate information (as opposed to identifiable individual information) about our customers and/or visitors to better design our website and we may provide such information to future advertisers and other third parties.

On rare occasions, TUSA may disclose specific information without notice upon governmental request, in response to a court order, when required by law to do so, or when we believe disclosing the information is necessary to protect the rights, property, or safety of TUSA, our users, or others. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

TUSA provides the following choices regarding the use of your information.

You may choose not to provide us with any personal information.

You may set your browser to not accept cookies, or to warn you when a cookie is being placed on your computer. If you choose not to accept cookies, however, your ability to navigate our Website may be hindered.

If you would like to unsubscribe from any of our mailing lists, follow the instructions on our website. If you have further questions, view our online knowledge base or submit questions to Customer Service.

If you do not want us to share your information with the parties necessary to help administer our website, please do not submit your personal information.

Links to/from Other Websites

To enhance your shopping experience, TUSA may have links to other websites on the Internet that are owned by third party vendors and other third parties (external website), or you may come to TUSA from a link from an external website. TUSA is not responsible for the privacy policies of external websites. These other websites will have their own rules on privacy and it is your responsibility to review such policies.

Notice of Changes

TUSA’s Online Privacy Policy is subject to change without notice. Should TUSA change its online privacy policy, we will update this document.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place reasonable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.